Together, We enjoy the challenge

Together, We are Craneware

Together, We provide excellent service

Together, We are Craneware

Together, We work hard to the highest quality

Together, We are Craneware

Our Story

In 1999 childhood friends, Keith Neilson and Gordon Craig, decided to form a software company. From their quaint living-room in Edinburgh, to the back of the Malt & Hops pub, they worked to produce the first automated charge master solution in the marketplace. Inspired by the famous crane kick scene from “The Karate Kid” during a late-night brainstorming session, Craneware was born. Today, Craneware, a leader in automated value cycle solutions for US health providers is 350+ employees strong.

Scroll down to see our list of open opportunities    

Our Framework

What brings us together.

Our Purpose

Our Purpose

Our purpose is to impact healthcare profoundly by improving healthcare providers’ operational efficiency and margin, so they can continue investing in providing quality care for their communities.

Our Vision

Our Vision

Our vision is to be the partner healthcare providers rely on to improve and sustain strong financial and operational performance.

Our Strategy

Our Strategy

Our strategy is to provide software and solutions that empower healthcare providers that drive optimized financial and operational performance.

What’s your passion?

We’re a global company headquartered in Edinburgh, Scotland. With over 350 employees and growing, we’re certain your career journey might begin here. Explore our featured departments and open opportunities.

Corporate Services

Corporate Services is a team comprised of curious and creative colleagues that anchor all business operations. This team includes Finance, Marketing, Human Resources, Legal, IT, and Business Improvement. Corporate Services is made up of specialized individuals who help improve performance and efficiency while ensuring compliance within and throughout our company. Together, their specialized skills and talent help energize and inspire our teams so that we can continue to do what we do best; deliver on our promise to be a trusted partner and develop solutions that bring value to our customers.

Customer Management

Craneware’s Customer Management team turns product innovations into customer solutions. The pillar of Craneware’s success, our team is comprised of Customer Technical Support, Customer Implementation and Training, Customer Success, Customer Care and Customer Consulting Services. Together our team is referred as trusted advisors who deliver top-notch customer service. As a member of our team, you will have the opportunity to work directly with Craneware’s current and prospective customers, and work cross-functionally within the organization as the liaison between Craneware and the customer throughout the US.


Craneware’s Sales team is the face of Craneware to our customers and prospects, working with them directly to uncover areas of opportunity within their organizations. Together our Sales Executives and Inside Sales Representatives have sole responsibility for their own geographic territory. The day-to-day activities consist of generating leads within the assigned territory, scheduling discovery and demonstration meetings, creating and presenting proposals, and negotiating the business terms of contracts. The Sales team travels regularly to attend local and national conferences and visits with current and prospective customers to gain relevant knowledge and information about the market in which we operate. The success of Craneware is made up of hard work that in return offers high rewards.

Product Development

Product Development & Engineering is a team comprised of agile and innovative thinkers that satisfy our customers through an early and continuous delivery of valuable software. This team includes product managers, software engineers, data analysts, business intelligence developers, DevOps and test automation engineers. Product and Engineering teams at Craneware leverage lean product management, design thinking and agile delivery practices to empathize with our users and deliver meaningful products to our customers in a rapid manner.

With offices located Edinburgh (UK), Glasgow (UK), Pittsburgh, (US) and Atlanta (US), our team are geographically distributed and value cultural and gender diversity. Members of this team utilize state-of-the art cloud architecture, analytics and big data technologies to drive innovative solutions, Craneware Product Development & Engineering is the place to be!


I was originally hired to be a Pharmacy Implementation Manager, but quickly moved to a Project Manage role as the company needs changed. That is the great part about Craneware, if you have the skills and there is a need, you are given the opportunity. I have been given the opportunity to lead company-wide projects and support strategic goals that will make a difference for the customer and company. I love my job because I was given the chance to grow with new responsibilities and learn new skills, my manager and team care about each other and fully support each other. And since half the team is in Scotland, I have a few new phrases and have worn a kilt.

Robert Oats
Project Manager

Being a part of this organization has allowed me to experience many wonderful opportunities both professionally and personally. Their drive to promote internally and encourage a collaborative working environment, are just a couple of reasons I continue to enjoy my experience with the company. My colleagues are not just people I speak with from 9 to 5, Monday thru Friday. They are individuals I connect with outside of work and feel lucky to call my friends.

Modesty Evans
BI Lean Business Partner

I’ve been working for Craneware for almost 5 years now, and during this time I’ve had the opportunity to create my own career and pursue my goals. I’ve felt encouraged every step of the way, from the Software Support Representative – the role I’ve started with, to Product Manager – my current role. Through Craneware I’ve had the chance to obtain certifications as well as exposure to the business areas I wanted to ultimately be a part of (Product Delivery). On a personal note, I consider some of the friends I’ve made in Craneware amongst my closest friends, especially here in the UK, having moved in from a different country. I really enjoy working for this company, and I’ve recommended anyone looking to start or further their career to consider this place as a prime candidate!

Ferdinando Valsecchi
Product Manager

All Current Opportunities

Hiring scams can occur and may appear legitimate through falsified LinkedIn accounts and Upwork accounts. The Craneware Group recruitment team – including Craneware, Sentry, and Agilum – only uses email addresses ending in and We do not advertise roles on Upwork. If you receive an email from a different email domain, this should not be considered legitimate.

If you have any questions about engagement as part of Craneware’s hiring process, please contact our Human Resources department ( Craneware does not use Google Hangouts, Skype or other platforms to conduct interviews and we would never request newly hired employees to purchase equipment in any circumstance.

We encourage candidates to apply directly through our website.

Before you apply, check out our Data Privacy Policy

Craneware is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.